Refund Policy

We hope that you love everything you received from Southern Heaven Co. But if not? That is no problem!

• Online Purchases are eligible for Store Credit Only but if returned 7 Business days of receiving your package.

• All Sale Items are Final Sale. 

• Items must be in Perfect Condition to be accepted for return. No stains, deodorant, makeup, perfume, animal hair, or cigarette smell will be accepted.

• Damaged items must be reported within 2 days of the receipt of your order. Please email Southernheavenco@gmail.com and forward photos of any damages.

• Return Shipping Cost is customer's responsibility unless a mistake is made by Southern Heaven Co.

Return Instructions:

• Customer is responsible for the return shipping cost.

For returns, email us at Southernheavenco@gmail.com

Once we give you our address, here are a few steps to proceed with your return.

• Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order return on it.

• Once we receive your return, please allow 5-7 days for us to process your return. 

• Once it's processed, your store credit will be emailed to you. 

• Items purchased with store credit are Final Sale.